How can we help?
Find answers to common questions or contact LiveGroowe Support if you need additional help.
Support categories
Common questions
I am not receiving my verification code.+
Check that the email address is correct, wait a few minutes, then request a new code. Also check spam, junk and focused inbox filters. Do not share verification codes with anyone.
How do I change my account information?+
Open LiveGroowe settings and review the account or profile options available in your version of the app. If something cannot be changed in-app yet, contact support from the email connected to your account.
I cannot access my account.+
Confirm that you are using the same sign-in method and email address you used when creating the account. If access still fails, contact LiveGroowe Support and include your app version and iOS version.
How do I manage or cancel my LiveGroowe subscription?+
Subscriptions purchased through the App Store are managed by Apple. Open iOS Settings, tap your Apple Account, choose Subscriptions, then select LiveGroowe.
How do I restore my purchase?+
Use the restore purchase option inside LiveGroowe when available. Make sure you are signed into the same Apple Account that purchased the subscription.
Why do I still see an active Apple subscription after deleting the app?+
Deleting the app from your phone does not cancel an App Store subscription. Subscription billing is managed through Apple subscription settings.
What happens when my subscription expires?+
Features requiring LiveGroowe Pro may become unavailable after the paid access period ends. Your Apple subscription status controls paid access.
Why did my Journey change?+
LiveGroowe adapts future missions when your progress, time, feedback, blockers or circumstances change. The goal is to keep the path useful instead of freezing a static checklist.
Why are some future Journey stages blurred?+
Some Journeys are generated progressively because later steps depend on your actual results, circumstances and progress. Future stages may stay locked or blurred until enough relevant context exists to generate them properly.
Why can I not see all future Missions?+
LiveGroowe may avoid generating distant missions too early when the right action depends on what happens first. This is intentional and helps keep the Journey adaptive.
How is Mission difficulty determined?+
Mission difficulty can depend on your goal, current chapter, available time, experience level, previous results and feedback you provide.
What happens if I skip or fail a Mission?+
Skipped or failed missions can become useful feedback. LiveGroowe may adjust future steps, reduce difficulty, change the strategy or keep the same milestone with a better next action.
How is my progress calculated?+
Progress can combine mission completion, milestones, XP, time invested, consistency and real-world goal state. Mission completion does not automatically mean the real-world goal has been achieved.
Why does my Goal not show a percentage?+
Numeric progress is shown only where meaningful measurement exists. Binary, milestone-based or continuous goals may use stages, milestones, consistency or other progress representations instead of an artificial percentage.
How are Achievements unlocked?+
Achievements are unlocked through recorded progress, consistency, milestones and meaningful actions inside the app.
What should I do if an AI recommendation seems incorrect?+
Do not follow guidance that seems unsafe, unlawful or unsuitable. Use your judgment, skip or modify the mission where appropriate, and provide feedback so future recommendations can improve.
What is the difference between AI Coach and AI Teacher?+
AI Coach helps with your current goal, Journey, blockers and execution. AI Teacher is focused on knowledge relevant to the active Goal and Journey.
Why can AI Teacher refuse unrelated questions?+
AI Teacher is intentionally focused on your active Goal and Journey, so it may refuse unrelated questions to keep guidance relevant.
How do I delete my LiveGroowe account?+
Open LiveGroowe and go to Settings, then Account, then Delete Account. You can read the public account deletion policy for more detail.
Does deleting my account cancel my subscription?+
No. Deleting your LiveGroowe account does not automatically cancel an Apple App Store subscription. Manage or cancel subscriptions through Apple.
What happens to my data after deletion?+
LiveGroowe deletes or de-identifies account-owned data that is not legally required or otherwise permitted to be retained. See the Account Deletion page for details.
How does LiveGroowe use my data?+
LiveGroowe uses account, goal, Journey, mission, progress and relevant AI context to provide and improve the Service. The Privacy Policy explains this in detail.
Where can I read the Privacy Policy?+
The Privacy Policy is available at /privacy.
Important links
Contact support
Still need help? If you could not find the answer you need, contact LiveGroowe Support.